Shipping & Returns
All orders within Australia are discretely packaged in Express Post satchels. The sender's name appears as 'Internet 1562 Centre Rd, Springvale'.
WE DO NOT write Sexyland on the package.
Generally, delivery of orders within Australia is between 3-5 business days. However, we ask our customers to allow extra time for delivery as product availability may vary from time to time.
Orders under $100 are shipped anywhere in Australia for AUD$9.95.
Orders over $100 are shipped anywhere in Australia for FREE.
For orders containing more than 10 items, or if ordering from outside Australia, please contact us for delivery costs.
Australia Post Air Mail is used for all deliveries outside Australia.
Sexyland Adult Department store offers a 30 day replacement warranty for faulty products due to their manufacture. This does not apply to goods that become damaged due to mis-use.
Please observe the following before concluding that your product is faulty.
- Make sure you have the batteries in correctly - this is the most common cause of malfunction.
- Make sure the cap is tightly closed! (Especially for waterproof products)
- Check battery contacts, springs sometimes can compress - extend them a little.
- Check contacts for corrosion a greenish colour on the metal of the battery contact.
If, after checking all the above points, your toy is still not working, we will gladly replace it. Please contact us with details of your purchase. Lingerie & footwear warrants a 7 days from date of purchase return. Should this product prove to be defective during this time, Sexyland Australia will, on proof of purchase, repair or replace the product with the same or similar product at its sole discretion.