FAQ - Ordering Online

1. Use the category drop-downs along the top of the screen to visit product ranges and the items within them.
2. View more information on any particular product simply by clicking on it. (Then click on the back arrow in your browser to return to the category page).

1. When you are ready to purchase an item click the blue 'Add to Cart' button on a product's page. You can specify a quantity in the next step.
2. Once you have finished shopping, click on the trolley icon (top of your screen) to check and update the contents of your shopping cart.
3. To remove an item from your shopping cart, simply click 'remove' next to that product. You can also order multiples of an item by entering a number in the Qty box (then click 'Update Cart').
4. Next you can continue shopping, checkout or go directly to PayPal.

1. Once you are ready to finalise your order, proceed to the checkout by clicking the large blue 'Check out' button located on your shopping cart page.
2. You will now need to follow the screen prompts in order to continue finalising your order.

1. Please fill out all fields and click 'Continue to shipping method' at the bottom of the page. Here you can enter a Gift Card or Discount code (click 'apply') and then continue to payment method.
2. On the next page you will be asked for payment.
3. Please choose how you would like to pay for your order.
• VISA or Mastercard: Please enter your credit card details as prompted. You will be taken to a secure payment gateway and your credit card will be debited immediately. Credit card details are not stored or accessed by Sexyland.
• Afterpay: Shop now, enjoy it now and pay later! Pay for your sex toy purchases over four simple instalments! Available now! Read more about this exciting payment option!
• Zip: Own it now, pay it later! We now offer Zip Pay for added convenience!   Find out more!
• PayPal: Choose this option to be redirected to PayPal's secure payment gateway.
• In-store Gift Voucher: Use this option to print your order and mail it to us with your Sexyland Gift Voucher. Please do so within 5 days of placing your order. Mail to: Internet, Sexyland 1562 Centre Rd, Springvale Vic 3171. 
4. Once you have selected your method of payment, click 'Continue' and your order will be sent to us. You will receive a tracking email once your order has been shipped.
5. You may check on the status of your order at any time by emailing us.
6. If you need to speak to us about your online order please call 1800 885 239 (between 8am & 4pm Mon-Fri).

• Express delivery: 1 – 3 days + please allow up to 2 business days to process your order prior to dispatch
• Quickie delivery: within 2 hours 
• For more information, see shipping & returns 
• Pre - Orders: see Pre-Orders section here

Please allow 1-2 working days for us to process your order.

Stock may vary between stores. It is best to contact your nearest store to check stock availability. https://www.sexyland.com.au/apps/store-locator

With Sexyland’s 2 hour sex toy delivery service, you can now select from our most popular adult products, and have them delivered to your door in under 2 hours. We have the best variety of couples sex toys, toys for women and male sex toys in Melbourne, Adelaide & Darwin! SHOP NOW! See our 2hr Delivery FAQ for more information.

Store pick-up available for both on-line and phone orders from all store locations between; 9am and 11pm. See our Store Locations for your nearest Sexyland Store.

Yes, you can change your order up to 48hrs from order placement. Please contact a Fun Specialist to request amendments, via:

• Live Chat 9am – 7pm 7 days.
• Phone 1800 885 239 9am–12am 7 days
• Email us at websales@sexyland.com.au

Yes, you can change the address if your order has not been dispatched. Please contact a Fun Specialists to assist with these changes, via:

• Live Chat 9am – 7pm 7 days.
• Phone 1800 885 239 9am-12am 7 days.
• Email us at websales@sexyland.com.au

You can cancel your order if it has not been dispatched. Please contact a Fun Specialist to arrange cancellation, via:

• Live Chat 9am – 7pm 7 days.
• Phone 1800 885 239 9am-12am 7 days.
• Email us at websales@sexyland.com.au

Please check out these helpful tips to determine if your toy is faulty.

For rechargeable toys:

• Make sure that the toy is fully charged.
• To ensure the toy is charging, make sure the power light is flashing when connected to the charger. (if the light stays on, this means your toy is fully charged)
• Make sure that the power source is on.
• Try different power ports for your charger. (sometimes power may vary across different ports)
• Hold the power button for about 3-5 seconds for it to turn on.
• Make sure that the travel lock is off (if your toy comes with this) usually you need to hold the + and – buttons simultaneously for about 3-5 seconds to disable/enable the travel lock.

For battery toys:

• Make sure you have inserted the batteries correctly - this is the most common cause of malfunction.
• Make sure that you are using the correct batteries.
• Make sure the cap is tightly closed! (Especially for waterproof products)
• Make sure to try new batteries.
   -Hold the power button for about 3-5 seconds for it to turn on.
   -Check battery contacts, springs sometimes can compress - extend them a little.
   -Check contacts for corrosion a greenish colour on the metal of the battery contact.
  

If, after checking the above helpful tips, your toy is still not working, we will gladly replace it. Please contact a Fun Specialist to assist further, via.

• Live Chat (8am – 8pm Monday to Friday and 8am-6pm Saturday & Sunday)
• Phone 1800 885 239 (9am – 12am 7 days a week)
• Email us at websales@sexyland.com.au

Please note: Should the product prove to be defective, Sexyland Australia will, on proof of purchase, repair, replace or refund the purchased amount in full. 

Sexyland offers a 12 month warranty for products that have a manufacturer's fault. Please contact a Fun Specialist to assist with a return, via:

• Live Chat 9am – 7pm 7 days.
• Phone 1800 885 239 9am-12am 7 days.
• Email us at websales@sexyland.com.au

1. You can email Webstore@sexyland.com.au and request a return label to be emailed to you.
2. Once return label has been emailed, please print, attach to your package and then deposit package via your post office.
3. To process return label we will need the following Information:

• Order Number #
• First & last name
• Email address
• Phone number
• What the item is