FAQ - Ordering Online
GENERAL INQUIRIES
Please allow 1-2 working days for us to process your order.
Stock may vary between stores. It is best to contact your nearest store to check stock availability. https://www.sexyland.com.au/apps/store-locator
With Sexyland’s 2 hour sex toy delivery service, you can now select from our most popular adult products, and have them delivered to your door in under 2 hours. We have the best variety of couples sex toys, toys for women and male sex toys in Melbourne, Adelaide & Darwin! SHOP NOW! See our 2hr Delivery FAQ for more information.
Store pick-up available for both on-line and phone orders from all store locations between; 9am and 11pm. See our Store Locations for your nearest Sexyland Store.
RETURNS, CHANGES & CANCELLATIONS
Yes, you can change your order up to 48hrs from order placement. Please contact a Fun Specialist to request amendments, via:
- Live Chat 9am – 7pm 7 days.
- Phone 1800 885 239 9am–12am 7 days
- Email us at websales@sexyland.com.au
Yes, you can change the address if your order has not been dispatched. Please contact a Fun Specialists to assist with these changes, via:
- Live Chat 9am – 7pm 7 days.
- Phone 1800 885 239 9am-12am 7 days.
- Email us at websales@sexyland.com.au
You can cancel your order if it has not been dispatched. Please contact a Fun Specialist to arrange cancellation, via:
- Live Chat 9am – 7pm 7 days.
- Phone 1800 885 239 9am-12am 7 days.
- Email us at websales@sexyland.com.au
Please check out these helpful tips to determine if your toy is faulty.
For rechargeable toys:
- Make sure that the toy is fully charged.
- To ensure the toy is charging, make sure the power light is flashing when connected to the charger. (if the light stays on, this means your toy is fully charged)
- Make sure that the power source is on.
- Try different power ports for your charger. (sometimes power may vary across different ports)
- Hold the power button for about 3-5 seconds for it to turn on.
- Make sure that the travel lock is off (if your toy comes with this) usually you need to hold the + and – buttons simultaneously for about 3-5 seconds to disable/enable the travel lock.
For battery toys:
- Make sure you have inserted the batteries correctly - this is the most common cause of malfunction.
- Make sure that you are using the correct batteries.
- Make sure the cap is tightly closed! (Especially for waterproof products)
- Make sure to try new batteries.
-Hold the power button for about 3-5 seconds for it to turn on.
-Check battery contacts, springs sometimes can compress - extend them a little.
-Check contacts for corrosion a greenish colour on the metal of the battery contact.
If, after checking the above helpful tips, your toy is still not working, we will gladly replace it. Please contact a Fun Specialist to assist further, via.
- Live Chat (8am – 8pm Monday to Friday and 8am-6pm Saturday & Sunday)
- Phone 1800 885 239 (9am – 12am 7 days a week)
- Email us at websales@sexyland.com.au
Please note: Should the product prove to be defective, Sexyland Australia will, on proof of purchase, repair, replace or refund the purchased amount in full.
Sexyland offers a 12 month warranty for products that have a manufacturer's fault. Please contact a Fun Specialist to assist with a return, via:
- Live Chat 9am – 7pm 7 days.
- Phone 1800 885 239 9am-12am 7 days.
- Email us at websales@sexyland.com.au